Safety Is Our Foundation
Comprehensive protection for au pairs and families at every step
Built on Trust, Maintained by Care
At Hema, safety isn't an afterthought—it's the bedrock of everything we do. From our rigorous verification processes to our 24/7 support network, we've built multiple layers of protection to ensure au pairs and families feel secure, supported, and valued throughout their journey together.
Prevention
We prevent issues before they arise
through comprehensive screening,
thorough training, and clear
expectations set from day one.
Protection
Multiple safeguards including verified
identities, background checks, legal
contracts, and insurance coverage
protect everyone involved.
Support
Our dedicated team provides 24/7
assistance, conflict resolution,
emergency resources, and ongoing
guidance whenever you need it.
Rigorous Screening for Peace of Mind
Every person in our network undergoes a comprehensive six-stage verification process. Click each stage to learn more about our thorough approach.
Identity Verification
Government-issued ID confirmation and photo verification
Background Check
Comprehensive employment and personal history review
Reference Verification
Direct contact with previous employers and families
Criminal Record Check
International database screening and local police clearance
Health Screening
Medical clearance and vaccination verification
Interview Assessment
In-depth evaluation of values, motivations, and compatibility
How We Protect Your Family
Background Screened Au Pairs
Criminal record checks, reference verification, and behavioral assessments ensure trustworthy caregivers.
Trained Caregivers
All au pairs complete mandatory childcare training, first aid certification, and safety protocols before placement.
Reference Verified
We personally contact previous families and employers to verify experience, reliability, and character.
Health Cleared
Medical examinations and vaccination records ensure au pairs meet health standards for working with children.
How We Protect Our Au Pairs
Verified Host Families
Every family undergoes the same rigorous screening as au pairs, including home visits and criminal background checks.
Safe Housing Standards
Private rooms, secure locks, safe neighborhoods, and emergency exits verified through home inspections.
Legal Work Status
We handle all visa paperwork and ensure your work arrangement meets all legal requirements in the host country.
Fair Treatment Protocols
Clear contracts outline work hours, responsibilities, time off, and stipend to prevent exploitation.
Emergency Contacts
24/7 hotline access, local coordinator support, and immediate assistance if you feel unsafe.
Help When You Need It
Our comprehensive support network ensures you're never alone. From emergency hotlines to local coordinators, we've built a safety net that's always there when you need it.
Comprehensive Coverage
Insurance Protection
- Health Insurance: Comprehensive medical coverage including doctor visits, hospital stays, and prescriptions
- Accident Insurance: Coverage for work-related injuries and accidents in the home
- Liability Insurance: Protection against property damage or injury claims
- Travel Insurance: Coverage during journey to/from host country
Legal Support
- Visa Assistance: Complete handling of work permit applications and renewals
- Contract Review: Legal verification of all agreements before signing
- Dispute Resolution: Mediation services for conflicts between parties
- Rights Advocacy: Legal representation if your rights are violated
Know the Signs, Stay Safe
Education is a powerful tool for safety. Learn to recognize warning signs and access resources that can help you navigate challenging situations.
Red Flags to Watch For
Additional Resources
Safety Handbook
Comprehensive guide covering all aspects of personal safety, emergency procedures, and your rights.
Download PDF →Emergency Contacts
24/7 hotline numbers, local coordinator contacts, and country-specific emergency services.
View Contacts →Report a Concern
Confidential reporting system for safety issues, contract violations, or uncomfortable situations.
Submit Report →External Organizations
Links to international au pair associations, labor rights groups, and embassy resources.
Browse Resources →Safety Training Videos
Video tutorials on recognizing red flags, self-defense basics, and emergency response.
Watch Videos →Safety FAQs
Answers to common questions about safety protocols, insurance, and what to do in emergencies.
Read FAQs →If Something Goes Wrong
We take every concern seriously. Here's exactly what happens when you reach out for help, and how we work to resolve issues quickly and fairly.
Contact Your Coordinator
Reach out to your assigned coordinator via phone, email, or our app. For emergencies, call our 24/7 hotline immediately. You can report issues anonymously if preferred.
Document the Issue
We'll guide you through documenting the situation with dates, times, witnesses, and any evidence. This helps us understand the full context and take appropriate action.
Investigation Process
Our team investigates within 48 hours, interviewing all parties involved, reviewing contracts, and consulting legal/safety experts as needed.
Resolution Options
Depending on findings, we may facilitate mediation, arrange re-matching with a new family/au pair, involve legal authorities, or provide emergency relocation if safety is at risk.
Follow-up Support
After resolution, we continue monitoring the situation with weekly check-ins for the first month, ongoing counseling support, and assistance with any continued needs.
Your privacy is protected. All reports are kept confidential and we have strict non-retaliation policies. You will never face consequences for reporting genuine concerns about safety or fairness.
Submit Confidential Report
Safety Stories
Real experiences from au pairs and families about how Hema's safety measures supported them during challenging moments.
Eshe Kamau
Au Pair, Berlin
"When my host family started asking me to work far beyond my agreed hours, I didn't know what to do. I called my coordinator, and within two days, they had mediated a solution. The family apologized, we reset boundaries, and my last six months there were wonderful. I'm so grateful I spoke up and that Hema took me seriously."
Kofi Mensah
Host Parent, Accra
"Our au pair had a medical emergency in her third month with us. Hema's insurance covered everything immediately—no delays, no hassle. Their emergency coordinator stayed in contact with us throughout her hospital stay and recovery. The level of care and professionalism gave us such peace of mind during a scary situation."
Amara Nwosu
Au Pair, London
"I arrived to discover the 'private room' was actually a curtained corner of the living room. I felt devastated and trapped. Hema's emergency housing kicked in within hours—they put me in a safe hotel that night. Within a week, I was matched with an amazing new family with a proper room. They saved my entire experience."
Your safety is not negotiable. It's why we exist.
— The Hema Team